Shipping & Delivery Policy

CraftDelhi marketplace informationLast updated: 26 July 2026

Preparation time and transit time are separate. Handmade and customised products may need additional preparation before dispatch.

1. Order preparation

Many handmade and paper-craft products may require up to 14 days to prepare.
Other custom or bulk products may require up to 7 days, unless the listing or seller confirms a different schedule.
Ready-to-ship products may be dispatched sooner.
Preparation begins after successful payment and receipt of all required customisation details.

2. Delivery estimates

Delivery estimates shown on a listing, order page, or seller message are estimates rather than guarantees. Transit begins after dispatch and varies by destination, carrier capacity, weather, holidays, remote-area service, and other events outside reasonable control.

3. Address responsibility

Customers must provide a complete name, phone number, postal code, and deliverable address. Contact support immediately if an address is wrong. Changes may not be possible after dispatch. Additional shipping charges may apply when a parcel is returned because of an incorrect address, refusal, or repeated failed delivery attempts.

4. Tracking and delivery

Where tracking is available, details are normally shared after shipment and may take up to 48 hours to activate. A carrier’s delivered scan is treated as evidence of delivery unless promptly disputed. Check with household members, reception, neighbours, and the carrier before reporting a missing delivered parcel.

5. Split shipments and packaging

Products from different sellers may arrive separately and have separate tracking numbers or charges. Sellers are responsible for packaging items suitably for normal transport. Please photograph damaged packaging before opening and retain it during any claim.

6. Delays, loss, and damage

If tracking stops updating or the estimated period passes, contact us with the order number. We will coordinate with the seller or carrier. Claims for damage, an incorrect item, or missing contents must follow our Returns, Cancellations & Refunds Policy.

7. Delivery area and charges

Availability and charges depend on the product, seller, destination, and carrier. The charge presented during checkout applies to the order. Any international shipping, customs duty, import tax, or local fee—if such shipping is offered—will be disclosed or handled as stated at checkout.

8. Support

Email info@craftdelhi.com and include your order and tracking numbers.