Question 1

What is CraftDelhi?

Accepted Answer

CraftDelhi is a multivendor marketplace where independent sellers offer handmade, personalised, artistic, and small-batch products. The seller supplies the product, while CraftDelhi provides marketplace, order, payment, communication, and support tools.

Question 2

Who makes and ships the products?

Accepted Answer

Products are listed, prepared, packaged, and fulfilled by independent sellers. Seller and preparation details may differ between products, and items from different stores can arrive separately.

Question 3

How do I place an order?

Accepted Answer

Choose a product, review its description and customisation requirements, add it to your cart or select Buy Now, provide a deliverable address, and complete the available payment flow. Keep your order confirmation for reference.

Question 4

How do personalised orders work?

Accepted Answer

Provide accurate names, photographs, wording, dimensions, colours, or other requested details through the available order or seller-chat flow. Review everything carefully because personalised products may become non-cancellable after production begins.

Question 5

How long does shipping take?

Accepted Answer

Preparation and transit are separate. Many handmade or paper-craft products may need up to 14 days to prepare, while other custom or bulk products may need up to 7 days unless the listing says otherwise. Transit time begins after dispatch and depends on the destination and carrier.

Question 6

Where can I find tracking information?

Accepted Answer

When tracking is available, it is shared after dispatch and may take up to 48 hours to activate. Check your order area and messages. Contact support with the order number if tracking remains unavailable or stops updating for an unusual period.

Question 7

What should I do if tracking says delivered but I cannot find the parcel?

Accepted Answer

Check with household members, reception, neighbours, and the delivery provider first. Then contact CraftDelhi promptly with your order and tracking numbers so the seller or carrier can be asked to investigate.

Question 8

Can I return a product?

Accepted Answer

A return or other remedy may be available when an item is damaged, materially defective, incorrect, incomplete, or lost. Change-of-mind returns and personalised products are normally restricted. See the Returns, Cancellations & Refunds Policy for evidence and timing requirements.

Question 9

How do I report a damaged or incorrect product?

Accepted Answer

Contact us within 4 calendar days of recorded delivery. Include the order number, explanation, photographs of the item, packaging and shipping label, and—where reasonably possible—a continuous opening video. Keep all packaging until the request is resolved.

Question 10

Can I cancel an order?

Accepted Answer

Request cancellation immediately. Standard items may be cancellable before dispatch. A personalised or made-to-order item may become non-cancellable once materials are committed or production starts. The seller must provide an appropriate refund if they cannot fulfil an accepted order.

Question 11

How long does an approved refund take?

Accepted Answer

CraftDelhi aims to initiate an approved refund to the original payment method within 10–14 business days after approval or any required return inspection. Your bank or payment provider may need additional time to display the credit.

Question 12

Is my payment information stored by CraftDelhi?

Accepted Answer

Payments are completed through the available payment provider. CraftDelhi receives transaction references and payment status needed for the order, while sensitive card or UPI credentials are handled by the payment provider rather than stored directly by CraftDelhi.

Question 13

How can I contact a seller?

Accepted Answer

Use the marketplace chat where available for product questions and customisation details. Do not share passwords, one-time codes, or unnecessary sensitive information in chat.

Question 14

How do I become a seller?

Accepted Answer

Open the seller registration or seller-login area, create an account, complete your store details, and submit accurate product listings. Sellers are responsible for product legality, descriptions, images, pricing, quality, packaging, fulfilment, and customer-data handling.

Question 15

How do I update my account or privacy information?

Accepted Answer

Use the profile controls available in your account. For an access, correction, deletion, consent, or privacy request that cannot be completed there, email info@craftdelhi.com from the contact information associated with your account.

Question 16

How can I get more help?

Accepted Answer

Email info@craftdelhi.com. Include your order number for purchase-related questions and avoid sending passwords, OTPs, full card details, or unrelated sensitive documents.

Frequently Asked Questions